Terms and Conditions of Service
1. Introduction
Welcome to All Day Projects. By scheduling our window cleaning services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
2. Scope of Services
- All Day Projects provides professional window cleaning services, which include cleaning both the interior and exterior surfaces of windows, as well as cleaning window screens.
- A fogged window refers to a window that has condensation or moisture trapped between the panes of glass, often due to a broken seal. While cleaning can improve the appearance of the exterior surfaces, it cannot address the condensation issue inside the panes.
- The services will be provided as per the specifications agreed upon in the service contract or quotation.
- Any additional services requested by the client that are not included in the original agreement will incur extra charges.
3. Existing Damage
- Prior to the commencement of services, All Day Projects will conduct a visual inspection of the windows and screens.
- Any existing damage to windows (e.g., cracks, chips, scratches, fogging) or screens (e.g., tears, bent frames) will be documented. The client will be informed of these issues before cleaning begins.
- All Day Projects will not be held responsible for any pre-existing damage.
4. Pricing and Payment
- All Day Projects will provide a written estimate for the cost of the services, which will be valid for 30 days.
- A deposit of [X]% may be required to secure the booking. The balance is due upon completion of the service.
- Payment methods accepted include [insert payment methods, e.g., credit/debit cards, bank transfer, etc.].
- Late payments may incur a fee of 10% of the total service cost every 7th day after the due date.
5. Client Responsibilities
- The client is responsible for ensuring clear access to the windows and screens.
- The client must inform All Day Projects of any known issues with the windows or screens prior to the commencement of services.
- The client agrees to remove any items near windows that may be affected by the cleaning process.
6. Service Limitations
- All Day Projects will not be held liable for pre-existing damage to windows, screens, or property.
- While we take utmost care, All Day Projects is not responsible for minor incidental damage that may occur during the cleaning process (e.g., slight bending of screen frames, minor scratches on old or delicate glass).
- Services may be delayed or rescheduled due to weather conditions or other factors beyond our control.
7. Window Screens
- Window screens will be carefully removed, cleaned, and reinstalled as part of the service.
- Any damage to screens that occurs during cleaning will be brought to the client’s attention immediately. If the damage is due to the age or condition of the screens, All Day Projects will not be responsible for repair or replacement.
8. Cancellation and Rescheduling
- Clients may cancel or reschedule services by providing at least 48 hours' notice.
- Cancellations made with less than 48 hours' notice may incur a fee of [X]%.
- All Day Projects reserves the right to cancel or reschedule services due to unforeseen circumstances, such as unsafe weather conditions.
9. Warranty and Guarantees
- All Day Projects offers a [X]-day satisfaction guarantee. If you are not satisfied with our service, please contact us within this period to address your concerns.
- The warranty does not cover new damage caused by external factors (e.g., storms, vandalism, etc.) after the service is completed.
10. Liability
- All Day Projects is fully insured. However, the company’s liability is limited to the amount of the service fee paid by the client.
- The client agrees to indemnify and hold All Day Projects harmless from any claims, damages, or expenses arising out of the client’s failure to disclose any information relevant to the window cleaning services.
11. Privacy Policy
- All Day Projects respects your privacy and will not share your personal information with third parties without your consent.
- We may use your contact information to communicate with you regarding your service and for future promotions unless you opt out.
12. Governing Law
- These terms and conditions shall be governed by and construed in accordance with the laws of the State of Oregon.
- Any disputes arising out of or related to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Portland, Oregon.
13. Amendments
- All Day Projects reserves the right to amend these terms and conditions at any time. Clients will be notified of any significant changes prior to the commencement of services.
